Saturday, November 9, 2019

GCash | Unable to Process Cash In from PayPal to GCash

"We are unable to process your PayPal Cash-In request at the moment. For assistance, please visit or email"

Have you received this message when cashing in from PayPal to GCash recently?

I've received it multiple times since Monday last week, 28 October, when I was trying to cash in as well.

Four times on Monday, five times on Tuesday, on Wednesday I was able to cash in once for Php 3,000 and followed by six times failed attempts again, four times on Thursday and seven times on Friday.

Finally after trying out everything that GCash support has told me to do so via email, one process has worked for me.

And that is by re-linking PayPal to GCash.

I didn't have to log in to PayPal just to remove G-Xchange in the pre-approved payment list.

All I did is:

1. Open the GCash app
2. On GCash's menu, I tapped on My Linked Accounts and chose PayPal.
3. The Email field is already pre-filled of my PayPal email address so I just tapped on Link on the upper right side of the screen.
4. A popup will appear that the email address has already been linked to GCash, just continue and authorize it again just like before.

And that fixed my problem of cashing in from PayPal to GCash.

Hopefully it works for you too.

I almost missed paying my bills because of that! 😅

I've also received this notice within the GCash app:

So there will probably be more issues to expect to during this month, eh?


If you happen to be new to GCash, here's a PHP 70 worth of freebies for you to try it out:

Having trouble scanning the QR Code? You can visit it here.


So sorry I was only able to post once last month!

I went on a trip with my aunt and her friends to Palawan one weekend of October which I am still drafting a post for and I actually didn't have anything in mind to share, that's why I've been quiet for most of the month. 😅

I wonder if I'll have time to finish my blog for my Palawan trip, but I'll post it once it's done. That was my first plane trip so I'm excited about it. 😊


  1. I tried removing my paypal link then re-linking it but still received the same message from gcash. ):

    1. me too.. i receive that message from my gcash.. :(
      Anyone to resorve it?

    2. same here :( did re-linking for like 5 times now

    3. I've been trying for days and I still am getting this error.

  2. Hi, I tried your instruction but I got a webpage not available error in Security Challenge. Can you help me with this please?

    1. Hmmm, sorry I could not be of help with that. I haven't encountered that error as yet, and I'm not sure why there would be a Security Challenge when re-linking PayPal to GCash. If you have resolved it already, please can you comment here how you fixed it to help those who might encounter the same in the future? Thank you!

  3. Thank you so much! Problem solved!

  4. This worked for me! Thanks a lot

  5. thanks bud kainis bukas na valentines, nababadtrip na ako ayaw kasi mag withdraw sa paypal. Thanks! Pagpalain ka nawa


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